FAQ’s

We hope to answer as many of your questions as possible but if we have not answered yours, please contact the fundraising department by email or by telephoning 01628 777046

What is an individual?

An individual is someone who is creating a fundraising page for HEART UK

What is a team?

This is where two individuals get together to raise money and create one fundraising page that represents the whole team. The site will need a team or group leader to create the page on their behalf. A team can represent a family, friends or a corporate company

What is a corporate or company team?

This is where a group of employees representing a company, create a fundraising page to raise funds for HEART UK

How can I support a friend's fundraising page?

If you receive an email from a friend about their fundraising page, you can use the hyperlink contained in it to take you directly to their personal fundraising page. Don't forget to leave a message of support or inspiration for your fundraiser when you donate. It means a lot.

How do I upload my miles?

You can upload miles manually or connect using your fitness apps (we connect with strava, fitbit and mapmyfitness) to upload automatically. For instructions on how to do this click on HELP at the bottom of the website and search "How to upload my miles"

What do you do with the money I've donated?

We utilise a secure, fast, real time payment processing service provided by Technology Trust. That means your payment is processed immediately and deposited into charity accounts on a daily or weekly basis.

Will I receive a tax receipt?

Every donation will receive a payment advice via e-mail to the e-mail address provided at the time of donation.

If the charity you have donated to has tax deductible status, you'll receive a tax deductible receipt via a separate email. It's therefore important you provide the correct email address at time of donating to ensure you receive your tax receipt.  Christina – not sure I understand this

Tax receipts will be issued in the name of the credit card holder!

Can I cancel my fundraising page?

Yes. If you wish to cancel your fundraising page contact us immediately and your page will be removed. If you already have received donations on your page, unfortunately these cannot normally be refunded. All donations made to your fundraising page are collected immediately and paid promptly to the charity.

 

Can I collect donations offline?

We can only authorise you to collect donations online through your fundraising page and by using our email facilities. If you wish to fundraise offline please contact HEART UK by emailing fundraising or telephone 01628 777046.

Is there an age restriction?

If you are under the age of 16, you must obtain your parent or guardian's written permission each time you create a fundraising page.

Managing your account

Account Overview

All of the information you need to know about your fundraising account can be found in the My Account section. These include your past and current fundraising pages and donations raised. Simply login using the Login Name and password you created when joining.

Editing your account details

You can edit your fundraising page at any time while it is live, or create a new one. You can update your blog, upload a new image, or a video through You Tube. Just follow the simple steps. You can also check your donations against your fundraising page target. Your personal details such as a change of address or phone number relating to your fundraising page can also be updated at any time.

Uploading images

To ensure optimum performance of our site we can only allow you to upload an image up to a file size of 3000k or 3 Megabytes.

Forgot password

If you forget your password click on the My Account tab and then on the Forgot Password link. Then input the email address used when you first joined and you'll receive an email automatically. Click on the link provided and follow the steps to reset your password.

General information

Who is Everyday Hero?

Everyday Hero is the organisation behind this service. Our vision is to create a new caring economy whereby the process of everyday living creates benefits for people in need, community causes and the environment. We are also committed to making it easier, more efficient and more rewarding for people to contribute to these causes. Our objective is to grow the overall donation pool available for distribution amongst not for profits by increasing the participation in fundraising by businesses and households alike, reducing the cost of raising these funds and by making giving part of as many everyday transactions as possible.

What forms of payment do you we accept?

We accept online payments using credit and debit cards including VISA and MasterCard. Card accepted can vary from country to country. Please see cards accepted at point of donation.

We use the latest industry encryption technology to protect your credit card details during an online transaction. Your credit card will be charged straight away when you donate.

 

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Is it safe to use my credit card over the internet?

Yes, it is extremely safe.

When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. Your credit card number is removed from our on-line server and is only stored on a separate secure server by the payment gateway provider.


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